Any item sent out from office will be packed in a reasonable and professional way so that your costume will not be folded or the package will not be crashed during shipping term. And parcels sent out will be arrived in your destination in about 5-7 working days which actually varies from the courier you choose (You have UPS, DHL, EMS and FedEx as your options).
Your shipping cost is charged based on package weight.
No matter which country you come from and which item you buy. We charge them in flat rate (check the table below for detailed rates), which means shipping cost per package. You may know that why we count it based on package. Every wedding dress needs its individual package so that it won’t be fold or broken when you receive it. The reason is wedding dress is kinda dream needs to be taken good care of. If you are professional enough and get awareness of the right way to take care of clothes, then you can contact us for one way package of multi-items order and save your shipping fee. But we will not be the one in responsible of any fold and broken issues caused by packing and shipping as that is not the recommended idea.
We provide table rate shipping service based on weights and countries. You can get an overview of the delivery time of the express service provider before your selection:
|Delivery Time||3-7 days||3-7 days||3-5 days|
By default, we don’t buy shipping insurance without inquiry.
If you want to insure your shipment, then please contact us and send the corresponding insurance fee to us. The rate is 2% of your total order amount (shipping fee not included.)
We accept online merchandise returns via mail only.
Should you need to return an item, please review the complete details and policy below to ensure that all criteria are met before physically sending any items back to us.
1) Dresses made in standard size
Dresses made in standard size could be returned within 7 days after delivery. Customers are required to contact eDressBay support staff for Return Merchandise Authorization (RMA) Code before the return. We will not be responsible of any return without RMA code.
For dress in good condition, 50% of restocking fee should be charged for the return. And customer is the side to be charged of all return costs. Shipping cost is not refundable. If you want replacement of your order, then reorder the item online.
For dress made in flaws that’s revisable, customer can either pay for alterations from local tailor or send back to us for free alterations. We compensate up to 50% of dress price for local alterations. The final amount determined by your invoice. eDressBay will be responsible of all return costs and finish it within 7 days for return alterations.
For dress made in unchangeable mistakes, customer can return the dress back, and we will resend you a new one. Under this situation, customer is also valid for full refund.
We require our customers to return dresses via mail with tracking. Returns without tracking info are invalid returns.
2) Custom Tailored Dresses
We DONOT accept return for cutom made dresses (Orders with detailing measurement like Bust, Waist, Hips, or with other alterations, should be considered as customized dress). The only situation we accept return of custom gown is the dress made in wrong size or color prior to your order requirements. The way to return/refund the item will be the same as dresses made in standard size. Please take above policy as reference.
3) Any dress to be returned should be in its original condition – unworn, unwashed, undamaged, unaltered, clean and free of blots and spots. We will check the package and dress when we get the return. Exchange/refund shall be done when this policy is found to be not violated. Or the dress will be sent back to customer without exchange/refund. Special notice: Please try the dress on when you are bathed, and are free of makeups & perfumes, in case you need to return it.
Customer is eligible to cancel his/her order within 24 hours after order, free of charge. Order cancel after 24 hours (before shipment) will be charged 50% of the item price as handling fee. Order that is shipped is ineligible for cancellation. Special notice: for stocking dresses, you can cancel the order freely before shipment, the time is based on when you contact us.
eDressBay.com shows respect to your online purchase rights. Customers are free to contact us for any of your concerns. eDressBay reserves right of explanation of this Return Policy.