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Frequently asked questions and answers

How do I know that you are selling real brand name dresses?

---- We are authroized by each brand name we collaborate with. And there is brand name introduce in each product listing page, dresses you buy will be labeled and packaged with original brand names

Why your dress is more expensive than other Chinese supplier

---- Unlike those factory-sell mode of cheap wedding dresses, we supply high end brand name wedding dresses. And the difference is that we use expensive fabric that is softer and more comfortable, we have high level craftsmanship of cut and sewing, and we spend more time on workmanship like beading/embroidery/pleats/applique. Actually, our price is cost-effective, and you get more than you pay

Can your dress made in different color and sizing for me?

---- Generally, most of our brand names provide custom service and make a dress under your requirements. To ensure the service is available for a certain gown, please always contact us for details.

What's your return policy?

---- We have free return policy for stocking dresses. Just contact us within 72 hours after your receive, you will enjoy free returns. For details, please check our return policy

Can I return a customized gown?

---- Sorry that we currently don't accept return of customized dress. However, we can help to alter the dress to save your losing. For details, please send email to inquires@edressbay.com

Do you have local stores?

---- We are online wedding dresses seller, we don't have stores. However, most of the brands that collaborate with us do have national stores. If you are traveling in China and would like to visit some dress stores, please contact us for location.

Where can I track my order?

---- You can login to your account to check order status - "Confirmed" means we just received your order and confirmed the order info, "Processing" means the dress is being tailored, "Shipped" means the dress has been shipped out for you, and "Completed" means your dress is delivered. If you are not registered, please contact us for order status.

What's the benefit of creating account with eDressBay?

---- We srongly suggest you to register account with us. You will receive several benefits as below:
1. You win $10 coupon for your first order with us;
2. You can track your order status by login to account;
3. You can write review for your order;
4. You win credits for future buy. You win 1 credit point for every dollar you spent with eDressBay, and every 20 credit points can be exchanged into 1 US dollar and used to pay for your future order. For example, if you bought a dress that costs you $500, then you will get 500 credit points which equals to $25 discount for future order. Notice: You can't withdraw credit points to your bank account.
5. Promotions for member only.

What payment method that I can use to pay for my order with eDressBay?

---- We prefer credit card payment. You can make your order online directly
And you can also use Western Union to send out your payment.

Is your site secure enough for online payment?

---- Yes!  Our website has RapidSSL 256-bit SSL certificate installed, and can secure your account and order information entered with us. Information exchanged with any address beginning with "https" is encrypted using SSL before transmission.

What fabric do you usually use on your dresses? Do you have a brief introduce of fabrics?

Here are fabrics often used for dresses
Chiffon: Delicate, sheer, and transparent -- made from silk or rayon, with a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps.
Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays.
Matte Satin:A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns.
Silk: The most sought-after, cherished fiber for wedding dresses (and also the most expensive).
Silk-Like Satin: A smooth silk satin, with a glossy front and matte back.
Taffeta: Crisp and smooth, with a slight rib.
Tulle: Netting made of silk, nylon, or rayon; used primarily for skirts and veils (think ballerina tutus).

What's "Hollow to Hem" Size?

----The Hollow to Hem size is measured from neck hollow(same as top shoulder), through the nipple to the dress hem where you want it falls. This size is used to determine the dress length. And if the dress you want is full length, then you can get this dress from top shoulder to floor directly, with shoes on pls.

Is there any surcharge for custom service you provide?

---- Yes, we do charge customizing service fee if you choose this service. And please be reminded that your dress might not be returnable when you use our custom service. Generally, if your own measurements can't match our standard sizes well, then we suggest you to use the custom service for better fit. This should be the right attitude of purchasing your dress. We are in pursuit of perfection and hope you to join together!

How do I measure my own size?

---- Measure your size is not an easy task, neither too complex. You can refer to our dress custom guide page to learn the details. Please just be meticulous to follow the guide and then you will do it. If you are not so familiar to use the scale, then we recommend you to find a tailor to do it so that the data you provide will be more accurate for us to make your dress.

How To Preserve Your Dresses?

---- Do you know how to preserve your wedding dress? Don't think it's complex and difficult thing! Just one sentence to remember, Hang up tidy without folds, keep away from sun and moist. The reason is wedding dress is made up of fabric like satin and silk, which is very easy to become deformed under external physical pressure. Thus folds will make durable crease to your dress, try to avoid it! Also, strong sunshine or moist will make the fabric denaturizing or mould. So remember when don't wear your dress, Hang up tidy without folds, keep away from sun and moist.

What's the best time to order my dress before wedding?

---- Generally, a couture wedding dress may take 6-8 weeks of tailoring time, so we suggest you to place your order about 3 months before order. And if you really need your dress in a soon time, please contact us for rush service.

Not answered your questions? Contact us and tell your inquires.

We are available:

Live Chat: Click Here. GMT00:00 – GMT14:00

(Leave your message when we are not online)

Phone: +8618681557501 GMT00:00 – GMT14:00

E-mail: support@edressbay.com (Any time as you like. We will send back the first time we get noticed of your message.)

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